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Status Not under consideration
Workspace IBM Z and LinuxONE Systems Hardware
Categories HMC/Support Element (SE)
Created by Guest
Created on Jun 24, 2019

RELATED IDEAS

Audit outgoing and incoming data

Our auditors always wants to know what data is coming in or is leaving our datacenter. In the logs of system z hardware I can see that data was received or transmitted, but I didn't know what was in the data. The only thing I know is “Transmit service data to support system”.
What is service data? Are any customer data affected or transmitted? We want to have the ability to get a readable copy of the data and the possibility to decide if the data can be transmitted or not.
Service data is only an example. We want to have a clear view about what's coming in and what's leaving.

Idea priority Medium
  • Guest
    Reply
    |     Aug 25, 2020

    IBM Z service data is available via the 'Transmit Service Data' task, on the SE directly or via Single Object Operations. For HMCs the task is named 'Transmit Console Service Data'. These tasks can be used to offload to your own FTP server or USB device an exact copy of the data that was sent to IBM. To do so, use the 'Virtual Support Repository Files' section to select the problem number that matches the number listed in the hardware message where the problem was first reported.

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