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Status Planned for future release
Workspace IBM Z and LinuxONE Systems Hardware
Created by Guest
Created on Jan 7, 2022

RELATED IDEAS

Enhance information sent by SNMP trap by Case number

Hello, we have enabled SNMP trap in HMC to allow IBM Netview to collect messages and automatically create incident ticket in IPC tool to have it in sync with IBM Case ticket. In current situation IBM Case number is visible in HMC but SNMP trap provide only summary information enclosed by message "ACT01811I Service authorization complete" without additional information.

Idea priority Low
  • Guest
    Reply
    |     Apr 11, 2022
    HMC team taking a look on the RFE
  • Guest
    Reply
    |     Feb 1, 2022

    Hello, thanks for you reply.
    1) No, it's not required for this specific message, it was only deduction on our side as this message indicates process in IBM systems has finished already thus Case number should exist - it could be linked with any other message generated by SNMP trap we could catch and process by netview.
    2) I would say yes as all different kind of tickets were migrated to IBM case https://www.ibm.com/mysupport/s/article/What-happened-to-my-PMR-or-SR?language=en_US thus I am referring to any ticket generated in https://www.ibm.com/mysupport as result of call home function.

  • Guest
    Reply
    |     Jan 31, 2022

    After review, the places in code that generate the message "ACT01811I Service authorization complete" does have access to the "problem" object. Please confirm the following before we proceed with our evaluation.

    1) Is this the only message that this is needed for?
    2) Is "case number" the same as PMH number?

    Thank you.

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