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Status Submitted
Workspace IBM Z and LinuxONE Systems Hardware
Categories HMC/Support Element (SE)
Created by Guest
Created on Apr 18, 2024

RELATED IDEAS

Add HMC Event Monitoring option to include HW MSG Details

Background:

Environment uses HMC Event Monitoring to send emails when an event is open against a CEC (Ex: Call Home .*Service authorization.*# any Service authorization messages).

That email does NOT include the IBM case number that is assigned.

We want to be able to see + forward that case number to automations processes, to allow an SSR to get on-site.


Enhancement:

Primary Goal - Ensure the CSP case number can be visible in the Event Monitoring email

Proposal - Expand the scope of the goal to create an option to send the HW MSG Details of select Events. Preferably a granular design to allow ALL or Specific HW MSG selections.

Example -

HW MSG:

ACT01811I Service authorization complete

Details:

Service information was transmitted successfully. The following information is associated with this problem.

Problem number: 30.

Remote support problem number: TSXXXXXXXXX.

Idea priority Medium

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